Norland Admin Portal Operation Guideline
How do you login to youraccount?
*Laptop Login: zmd.nor-land.com.
*Smart Phone Login:m.nor-land.com.
*Use member ID, password (Firsttime login password is the same as member ID).
*When you login for thefirst time, you will be prompted to change your login password and setup yourpayment password.(Password will change to member’s date of birth if the first time login is over 7 days from the date of registration (year-month-date; for example:19901201). )
*Verify Code is randomlygenerated by the system.
How to reset Login Password if password is forgotten?
*click “Password Reset” menu button.
*date of birth and phone number should match with the system record, if not please contact branch office for help.
How to change login password after login？
*click “Password Reset” menu button.
*Password Reset => Login Password Reset => enter Current Password => enter New Password => confirm new password => submit.
How to change Payment Password（current password is available)？
*click “Password Reset” menu button.
*Password Reset => Payment Password Reset => change Payment Password(with current password) => enter Current Password => enter New Password => confirm new password => submit.
How to change Payment Password（forgot current password)？
*Password Reset => Payment Password Reset => change Payment Password(without current password) => enter New Password => enter New Password => confirm new password => click browse and upload files(files should correct) => submit.
Check Password Reset Record
*Password Reset approval status can be found on this page.
*reason will be explained under memo 1 if payment password reset request is rejected. Please do necessary corrections and submit again.
How do you register anew member?
*Go to orders/add newmembers.
*Provide all the informationrequired.
*Submit.
Frequently askedquestions while registering a member
What if I do not have any means of identification?
*Use your phone number asyour ID.
What if my bank is not in the bank list?
*Enter the name of yourbank.
Can I use another bank account other than my own?
*No.
What if I do not have a bank account?
*You can leave thissection blank but you must provide later to receive your bonus.
How do I complete my bank details later?
*Go to E-wallet/cash withdrawal.
*Click on ‘add cashwithdrawal’ (it is located on the top right corner).
*Scroll down and locate‘change bank info’.
Should the PV of the selected products be higher than the memberlevel selected?
*Yes. (Check your PVamount on the bottom right corner).
What if the system indicates an invalid member ID?
*The member already hastwo direct downlines. You can place the new member under any of their downlineswho do not have two direct downlines.
Which delivery center should I choose?
*The delivery center thatyou want to collect your products.
What should I enter the zip-code option?
*If you don’t know yourzip codeenter your phone number.
What is my payment password?
*Your payment password islike your bank PIN. You can pay to activate the member codes from your bonusaccount or spending account with your
paymentpassword.
How do you transfermoney from your E-wallet to others?
*Click E-wallet/TransferRecord/add transfer.
*Enter the amount youwant to pay to the receiver.
*Receiver ID is themembership code of the person who you are paying.
*You can only transferfrom your bonus account and spending account to others’spending account, but spending account cannot be transferred to bonus account.
How do I get paid if Ihave bonus in my bonus account?
*Cash withdrawal/add cashwithdrawal.
*Complete or update yourbank details.
*Enter the amount youwant to be paid and submit.
*Please note: cash withdrawals are charged from 5-10% withholdingtax depending on the tax laws. Your bonus can be used to register new members、upgradeyour membership or buy retail orders without being charged any tax.
How do I upgrade?
*Orders/Upgrade order/Add.
*Choose your products andsubmit.
*Pay from your bonus orspending account.
How do I pick my freeproducts?
*Orders/productvoucher/Add.
*Choose your products andsubmit.
*Make sure your sponsorpoints are enough to pay for the products you have selected.
How do I inform Norlandto credit me after I pay to the company account?
*E-wallet/Paymentrecharge/Add.
*Provide all thenecessary information for the company to identify your payment.
*Your spending accountwill be credited within 24 hours.
What is the referrallink and how can I use it?
*The referral link isyour personal identification link.
*To use your referrallink copy the link or QR code and share it with your prospective members.
*When your prospectivemembers use the link to sign up, they will be placed in the last level of yoursmaller group. You can also ask your prospect to enter the selected placementcode manually.
Where can I have the links of company training materials?
(Reminder: you can only copy the under listed links (url) and open it from your browser)
*https://www.norland-international.com
*DownloadCenter.
What should I do after I become a Norland member?
NORLAND INTERNATIONAL BUSINESSACADEMY LEARNING FLOWCHART
*This is where your lifestyle will changeand your dreams will come true if you diligently and seriously work on thebusiness. Norland International Business Academy has devised a success systemthat will train and show you how to effectively build your business. Westrongly advise you to follow out learning steps in order to maximize on yourlearning process and outcome.
NIBA EDUCATION LEARNING FLOWCHART
(Reminder: you can only copy the under listed links (url) and open it from your browser)
*Watch Account registration video.https://youtu.be/kRLyn_BK_Wo
*Watch company introduction video.https://youtu.be/uFkMaiTC1w0
*Watch product / product training videos.https://youtu.be/WLUX-zWEEtg
*Watch Compensation Plan video.https://youtu.be/InvKDSZx9O8
*Watch Network Marketing Coaching video.https://youtu.be/_mMf3TIAaeU
*Watch 90 days game plan video.https://youtu.be/DN_N-KjplJ0
*Watch 10 pitfalls of Network Marketingvideo.https://youtu.be/B-OEAnJJzDU
*Watch HOW TO EFFECTIVELY BUILD YOURNETWORK video.https://youtu.be/D2rs0hnwic8
*Watch HOW TO BE AN EFFECTIVE NETWORK MARKETINGLEADER video.https://youtu.be/_EfihTcfyWI
*Watch all the Network Marketing coaching hoursvideo.
NIBA EDUCATION LEARNING LINKS：
* https://youtu.be/4BcazB-1FZM NorlandMember Login-First time login and password reset.
* https://youtu.be/DN_N-KjplJ0 Norland Business Orientation-90 DaysGame Plan.
* https://youtu.be/8MD7b_dmP1ANorland Compensation Plan(SA, NG, UG VERSION).
*https://youtu.be/InvKDSZx9O8 NorlandCompensation Plan (Does not apply to SA,UG,NG,Botswana).
* https://youtu.be/J7dlsK8ZXdI Plan decompensation de Norland (Nes'applique pas à SA, UG, NG,Botswana).
* https://youtu.be/B-OEAnJJzDU10 Pitfalls of Network Marketing.
PLEASE GET ALL THE TRAING LINKS FROM https://www.norland-international.com. DOWNLOAD CENTER
*We stronglyadvise you to listen to every training topics at least 5 times to fullyunderstand & grasp the topics
*Must encourageall downlines to do the same
*Learn to presentthe topics yourself within 30 days after joining the Norland business.
What are the requirements and procedures to apply Norlandstockiest?
* Requirements:
* You should be a diamond member and silver medal rankmember.
* Purchase retail order up to the requested amount (Subjectto the local branch requirement)
* Have your own office.
* No nearby stockiest.
* Procedures:
* Please contact the local branch for the application formand stockiest agreement.
* Find a Gold Diamond or above rank leader gurrantor to sign on the application form and send itto the company mail box:
South Africa：sa@norland-global.com
Ghana： gh@norland-global.com
Nigeria： ng@norland-global.com
Uganda： ug@norland-global.com
Kenya： ke@norland-global.com
Cameroon: cm@norland-global.com
Benin: bn@norland-global.com
Cote D’Ivoire: kt@norland-global.com
U.S.A: us@norland-global.com
Northeast Asia: tw@norland-global.com
Southeast Asia: my@norland-global.com
Kazakhstan: kz@norland-global.com
Indonesia: id@norland-global.com
Myanmar: mm@norland-global.com
Bangladesh: bl@norland-global.com
Botswana: bw@norland-global.com
* Company will contact you to sign the stockiest agreement if yourapplication is approved. You need to submit the signed stockiest agreement,personal identification (passport data page, diver license, voter card, etc.),rent receipt or land certificate to company mail box.
* Company informs you to do retail order.
* Inform company after you purchased the requested amount ofretail order.
* Attend stockiest training.
* Become a stockiest and your member code will be listed on thedeliver center list at the order page.
Attention: Buy the requested retail order after company informedyou. Those who make payment and buy the retail order without companyauthorization is at their own risk if stockiest application is rejected andcompany is not responsible for refund.
What are thebenefits of a stockiest?
*Total PV of orders made through the stockist *6%.
How can I transfer my membership from my current country toanother Norland branch?
* Download member transfer application form（request form） from the link
https://drive.google.com/file/d/1_7aNA50Frrcm5pIHlyFnYrsNQkrbX1I0/view?usp=sharing
* Submit your application to the company mail box：
South Africa：sa@norland-global.com
Ghana： gh@norland-global.com
Nigeria： ng@norland-global.com
Uganda： ug@norland-global.com
Kenya： ke@norland-global.com
Cameroon: cm@norland-global.com
Benin: bn@norland-global.com
Cote D’Ivoire: kt@norland-global.com
U.S.A: us@norland-global.com
Northeast Asia: tw@norland-global.com
Southeast Asia: my@norland-global.com
Kazakhstan: kz@norland-global.com
Indonesia: id@norland-global.com
Myanmar: mm@norland-global.com
Bangladesh: bl@norland-global.com
Botswana: bw@norland-global.com
If I registered in SA, can I sign up down lines and buy productsin other Norland branches?
* You cannot sign up down lines in other Norland branches fromyour own portal. But you can contact the local branch to register the firstperson under you (you need to provide sponsor and placement up line’s membercode) and thereafter you can sign up others from this member’s portal.
* You can only make orders from SA.
* You can register the person from your own country first and applyto transfer membership to other branches.
I registered two people, but why bonuses are not displayed in theweekly bonus column of the E-wallet?
*Norland weekly bonus circle starts from Wednesday and ends on thefollowing Tuesday. Bonus will reflect on “weekly bonus details” page tillFriday and it will be credited to your wallet on the next Wednesday. Systemdoes auto-withdrawal on Sunday if you have not transferred the bonus tospending account if your bonus balance is more than 10 dollars but less than200 dollars.
Why my bonus is missing?
*There should be minimum one transaction in every six monthsto maintain your membership active; otherwise bonus will be cleared by thesystem. Please buy 28PV retail order and contact the customer care to berefunded.
I applied for a withdrawal from my account, but I have notreceived it yet. Why?
*You can withdraw cash from Monday to Sunday, and beforeThursday of the following week, the branch will send money to your bankaccount.Ifyour bank account name is not the same with the member name in the companysystem, or the bank account number is wrong, the company will return the E-walletto your account within 3 days.
How to delete downlines?
* If the member has not been activated, you can delete itdirectly.Theprocess is as follows:
* Step One: Orders/Order List/Delete Order.
* Step Two: Bonus & Network/ Placement Tree/Delete themember.
How to change phone number, name, bank information, etc.?
*You can change the information by yourself within 7 daysfrom the date of member registration.If it is more than7 days, please scan the signed application form and send it to company mail box.At the same time, attach an ID with personal signature (such as passport,driving license, etc.).
How to use repeat account and products voucher account?
* Orders/Repeat Order/Add.
* Orders/Product Voucher/Add.
* Repeat account and products voucher account e-wallet cannotbe transferred out. You can only use it to buy products.
If the upgrade time is over, when will there be a chance toupgrade?
*You can only upgrade during the upgrade time.Atother times, you can only purchase upgrade orders when the company has upgradepromotions. In principle, each member can only enjoy one promotion upgrade.Silver medal and above rank members cannot participate upgrade promotion.
How to change sponsor?
*Only members within one week from the registration date canchange the sponsor.If more than one week after registration,a reasonable reason must be provided, and the company will change it afterevaluation.
I see some of my downline names are red, why?
*Red name means that the member needs to purchase 28 PVretail orders to enjoy the leadership bonus and retail bonus.
What is the minimum value for bonus withdrawal?
*The minimum value is $10 and there is no maximum limit.